Please read this policy carefully before placing an order.
Due to the intimate nature of our products, certain return restrictions apply to ensure hygiene and safety.
If you receive a product with a manufacturing defect or damage, please contact us within 7 days of receiving the item.
We may offer:
Replacement
or
Full refund
Conditions:
Item must be unused
Item must be in original packaging
Clear photos must be provided
For hygiene reasons, the following items cannot be returned:
Opened lingerie or underwear
Used items
Personal hygiene products
Clearance or promotional items
Please carefully review the Size Guide before placing your order.
Returns due to incorrect size selection may not be eligible for free replacement.
To request a return:
1 Contact customer support
2 Provide your order number
3 Describe the issue and attach photos
Unauthorized returns will not be accepted.
Once the returned item is received and inspected, refunds will be issued within 3–7 business days.
Refunds will be sent to the original payment method.
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